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Welcome to www.astroera.in ("we," "SVNG Strip and Wire Private Limited," "AstroEra" (web and application), hereinafter referred to as the "website"). We are dedicated to safeguarding the privacy of our users, including astrologers and buyers/customers, whether registered or not. Please carefully review this privacy policy to comprehend how the website will utilize the information you provide.
This Privacy Policy is in compliance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. These regulations necessitate the publication of a privacy policy for the collection, use, storage, and transfer of sensitive personal data or information.
User's Consent
This Privacy Policy, subject to updates/amendments, outlines the collection and usage of information, including personal identification, contact details, birth details, and any forecast made using the provided information. By accessing and using the website, you acknowledge your understanding and express consent to the privacy policy. If you disagree with the terms, please refrain from using this website.
Your continued use of this website confirms your unconditional consent and adherence to the terms of this privacy policy regarding the collection, maintenance, use, processing, and disclosure of your personal and other information in accordance with this Privacy Policy.
This Privacy Policy should be read in conjunction with the respective Terms of Use or other terms and conditions provided on the Website.
Permissions We Need
For Android
We ask for the following permission from the user
WAKE_LOCK- This permission is required to keep the device awake during a chat session to ensure a smooth experience to the user.
CHANGE_WIFI_STATE/ ACCESS_NETWORK_STATE/ ACCESS_WIFI_STATE/ INTERNET - This permission is required to access the internet to process user data, for chat sessions, calls and for all other readings.
WRITE_EXTERNAL_STORAGE/ READ_EXTERNAL_STORAGE: Access to device storage to save documents on the device and to access Gallery
CAMERA : Application needs the permission to access your device’s camera and photo album to take photos if needed by any of the features.
For iOS
We ask for the following permission from the user:
Collection of Personal Information
Creating a user profile on AstroEra involves providing specific information. Mandatory details include your phone number for OTP (One-Time Password) verification, ensuring the security and validity of the registration process. Additionally, providing your first name, last name, and date of birth (DOB) is optional.
Purpose and Use of Data/Information Collection
AstroEra collects this information to create a personalized user profile tailored to your needs and preferences. However, if you choose not to provide your date of birth, it won't impede the registration process, and you can still access AstroEra's services with your verified phone number.
Data Deletion
If you wish to delete your entire AstroEra profile, including associated personal information, you can find an option to "Delete your account." Click on this setting in the side menu, follow the instructions, and complete the account deletion process.
Voice Recording and Microphone Access
Within our app, we've introduced a distinctive and user-friendly method for you to engage with us through voice recordings. Rather than typing your queries, you can speak into your device's microphone, record your voice, and send it through chat. This audio interaction feature enhances the app's user-friendliness, aligning with natural communication.
To facilitate the recording of your questions in your own voice, we require permission to access your device's microphone. Granting this permission allows our app to capture your voice as audio, converting it into digital data for processing.
Commitment to Privacy
The Website is dedicated to safeguarding the privacy of all users, whether registered or visitors. Users are encouraged to understand the types of personally identifiable information collected. While the Website uses this information for predictions, it assures that no direct or indirect use of such information disclosed in predictions will occur, except for the explicit purpose of communicating horoscope charts and predictions to the respective member. The Website does not engage in selling or renting the information provided.
The Website does not undertake to address or provide solutions for users with weak mental health, including those with thoughts of suicide or self-destruction. Such users are advised to cease using the website immediately, and any continued use is solely at the user's risk, with no liability on the Website for any untoward event. Information provided by such users may be shared with law enforcement authorities if required, without protection under nondisclosure or confidentiality agreements.
The Website makes no commitment regarding the accuracy of predictions made by astrologers for any user. It disclaims any guarantee, responsibility, or liability for the reliability or authenticity of gems and related items represented and sold on the website. The Website explicitly states that no warranty is provided for such services.
Information Gathering by the Website
Personally Identifiable Information
Personal information is gathered by the website when it can specifically identify a particular end user. This information is collected during the following activities:
Account Creation/Registration Data
Users creating an account provide personal details, including but not limited to Full Name, Address, Telephone Number, Email Address, Date of Birth, Gender, Location, Photograph, and any other 'sensitive personal data or information' as defined by the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
Email address or phone number, along with a password or OTP, is used to secure the user's profile and implement personalized email and SMS services.
Booking a Paid Service:
Information collected during service bookings includes details mentioned in 1(a), financial information (bank account, credit card, or debit card details), IP Address, and any other provided information during the booking of a paid service.
When availing a service
While we may request financial information, such as your card details during the booking process, it's important to note that we neither collect nor have access to any financial details you provide. Instead, this information is directly submitted to our third-party payment gateways—Stripe. These gateways handle, process, and securely store the financial details required for your purchase on the website or application. It's worth mentioning that our payment gateways undergo regular audits by PCI-certified auditors and maintain PCI-DSS compliance, representing the highest level of certification in the payments industry. To understand how these gateways handle your financial information, please refer to their respective privacy policies. We use ZEGOCLOUD for communication services on our platform. Service are (but not limited to) Voice Call, Video Call, and Chat.
Log Files, IP Address, and Cookies:
The website uses cookies stored by the browser on the user's computer to log generic information about the user's internet connection.
Temporary or permanent cookies may be placed on the user's computer for various purposes, including personalizing the user's experience. User feedback and comments disclosed on articles, blogs, or forums are also collected.
Miscellaneous Activities:
The website may collect other mandatory information disclosed via email or other methods for specific services or products bought from the website.
Non-Personal Identifiable Information:
Non-personal information is gathered when the information collected does not identify a specific end user. This includes:
User's Representation and Security Measures:
Users represent that the information provided is authentic, correct, current, and updated.
The website takes security measures to protect user information, but no data transmission can be guaranteed completely secure.
Usage of Information:
Information collected may be used for personalized browsing experiences, research, marketing efforts, analyzing usage, improving website content, and customizing the website layout.
Confidentiality:
Confidential information is excluded from the definition of Personal Information. It will not be disclosed, except under specific circumstances like imminent threats to health, safety, or legal requirements.
Children Privacy Policy:
The website requires users to be above 18 years, and it is not designed for children under 13. No identifiable information of children under 13 is knowingly collected.
Safety and Security:
astroera.in prioritizes user privacy and implements best practices to secure personal and financial details. The website encourages users to transact with confidence, ensuring a safe and secure experience on astroera.in.
DISCLAIMER
The website bears no responsibility for any communication between the user and third-party websites. Users are advised to review the privacy policy and other terms of service on the third-party websites. This website shall not be held liable for any actions taken solely due to the provision of a link to a third-party website on its pages.
GRIEVANCE CELL
Email: contact@astroera.in
The appointed officer, in compliance with the Information Technology Act 2000 and its associated rules, can be contacted in the event of discrepancies found on the website, breaches of the Terms of Use, Privacy Policy, or other policies, as well as for any other complaints or concerns.
Copyright ©️ 2023 SVNG Strip And Wire Private Limited (Astroera) | All Rights Reserved
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